F.A.Q

How long do art commissions take?

Upon inquiry and discussion of the project, I will email you an estimate. Projects vary in complexity, and if there happens to be a waiting list, I will update you as we go. It's usually a good idea to request commissions in a reasonable amount of time before you need them, of course! On average, allow for 1-2 months for commissions before you need them as a gift, for example.

Check out the following pages for more detailed information!

https://palettemage.com/pages/art-commissions

 

When will my order of pre-made original art and/or products ship?

Your order will ship within 1-2 business days of placement.

 

What shipping services do you use?

UPS and USPS

 

What is your shipping and handling process?                                                                       

I pack each item with a lot of thought and extra care so it will survive the journey to you in perfect condition! If for some reason it does not, please contact me as soon as possible. I cannot control how the product is handled by the shipping service, but I try to make sure that it's darn near impossible for damage to occur with excellent packing materials and care on my end. 

For all original commissions/pieces of art, insurance/tracking are also included for extra protection!  

Although one of a kind pieces can be refunded if there is clear proof of irreparable damage or it is lost, they cannot not be replaced, so it is important that both you and I do our part to ensure that it gets to you safely. Please be sure your information is correct during the checkout process.

If you have any concerns don't hesitate to reach out to me at the email address below. :)

 

Do you offer free shipping?

Yes I do! All packages totaling $36 and up, are eligible for free shipping.

 

Do you ship internationally?

If you need something shipped internationally, send me an email! :)

 

 What is your return policy?

All commission and original art sales are final. For all other products, please contact me at palettemage@gmail.com

If you have any other questions, feel free to contact me anytime at the above email address, or here:  https://palettemage.com/pages/contact